BTC | Frequently Asked Questions (FAQ)

Here you’ll find answers to the most common questions about orders, shipping, and returns. Shopify's standard GDPR Privacy Policy is available HERE, and Additional Policies are available HERE.

At Bitcoin T-shirt Club, every shirt is printed on demand with care and precision. That means we don’t hold stock – each item is made just for you. Because of this, our policies are a little different from traditional clothing stores. We’ve designed them to be fair, clear, and customer-friendly while keeping our operations efficient.

Can’t find what you’re looking for? Feel free to reach out at bitcointshirtclub@pcapu.fi – we’re happy to help!

Delivery

Where are the shirts shipped from?

Your shirt is printed on demand and shipped from our production partner’s facility in Latvia. This ensures fast delivery across Europe and reduces unnecessary overproduction.

Where do you ship?

We deliver to Finland and most European countries. Maybe globally in the future!

How long does delivery take?

Please allow approximately 7–21 business days for delivery in Europe, but for example to Finland it normally takes under one week.

While we always aim to deliver as quickly as possible, we can’t guarantee exact delivery dates. Once your order is paid (including shipping fees), it’s sent into production and handed over to the carrier for delivery.

At that point, the order is considered fulfilled and legally yours. Any delays in transit are unfortunately outside our direct control — but we’re always here to help if problems arise.

How much is shipping?

Shipping costs vary based on destination and order size. You’ll see the final shipping cost at checkout before placing your order.

What kind of packaging do you use?

All our T-shirts are shipped in a discreet, compact, protective, padded brown envelope for a minimal and eco-friendly look. On the outside, you’ll find a small Bitcoin T-shirt Club logo, but nothing flashy or branded.

Will I get a tracking number?

Yes. You’ll receive an email with tracking details once your order has been dispatched.

My tracking says “Delivered”, but I haven’t received my package – what should I do?

First, double-check your surroundings and ask your neighbors or building management — sometimes carriers leave packages in shared spaces or with nearby recipients.

Please also check your nearest parcel locker or pick-up point, especially in countries like Finland, where deliveries are often made to automated parcel machines rather than your home address.

If you still can’t locate the package within 2–3 business days of the “Delivered” status, please contact the carrier directly with your tracking number.

You can also reach out to us at bitcointshirtclub@pcapu.fi, and we’ll be happy to help investigate the issue. However, once a package is marked as delivered, the carrier is typically responsible for locating it.

My order never arrived – is it lost in the mail?

If your tracking hasn’t updated for more than 7 business days, or your order hasn’t arrived within 21 days after the estimated delivery date, please contact us at bitcointshirtclub@pcapu.fi.

We’ll investigate the issue with our shipping partner. If the order is confirmed lost in transit, we’ll replace it at no extra cost. Before we do that, we may ask you to:

  • Confirm that the shipping address was correct
  • Contact the carrier to try to locate the missing parcel

Important: If the tracking shows that the order was delivered, but you haven’t received it, we unfortunately can’t cover a replacement. In such cases, any reshipments would be at your own expense.

Returns & Refunds

Do you accept returns?

Since all shirts are printed on demand, we only accept returns if:

  • The item is defective, damaged, or misprinted, or
  • The product does not meet our quality standards

Contact us at bitcointshirtclub@pcapu.fi within 14 days of delivery before sending any item back.

Can I return a shirt if the size doesn't fit?

We do not accept returns based on sizing if the shirt matches the sizing chart.

This can be found on the product page (Button: Size chart). Please double-check your size before ordering.

Where should I send an approved return?

Damika Oy / PC-APU
Bitcoin T-shirt Club
Kauppakatu 37
15140 Lahti
Finland

(You cover return shipping unless the product is faulty.)

I entered the wrong shipping address – what should I do?

Unfortunately, orders are processed immediately after purchase and we’re unable to change the shipping address once the order is confirmed. Please double-check your details before placing an order.

If your order hasn’t shipped yet, you can contact us at bitcointshirtclub@pcapu.fi, and we’ll do our best to help — but we can’t guarantee that changes are possible.

If the order is returned to us due to an incorrect or undeliverable address, we’ll contact you. You’ll be responsible for the cost of reshipping the package to the correct address.

How should the item be returned?

Items must be in like-new condition: unworn, unwashed, and with tags still attached. Trying it on is fine.

Please make sure the product is properly packaged for return shipping, and that postage is fully paid. We are unable to accept returns sent without sufficient postage or in damaged packaging.

When will I receive my refund?

Refunds are issued via your original payment method once the returned item is received and inspected. Processing may take a few days.


Once we issue a refund, it cannot be reversed. If you no longer have access to the original payment method (for example, an expired or cancelled credit card), please contact your bank or payment provider directly to claim the funds.

Can I exchange an item?

We don’t offer direct exchanges. Please place a new order after your return is accepted.

Do you offer gift cards or discount codes instead of a refund?

In some cases, we may offer a gift card or discount code instead of a refund. This is evaluated case-by-case.

What happens to returned items?

If returned items are in excellent condition, we may resell them in our upcoming Outlet section to give them a second life.